WHM list accounts issue – workaround

Recently had a client that had a issus in WHM where the spaces in between the package names disappeared after an 11.25 update;

“When cpanel was updated to 11.25, all our packages that had spaces in their names, like WH Basic, WH Pro and WH Advanced are now only showing the WH and nothing else, this can be seen in Main >> Account Information >> List Accounts under the ‘Package’ section”

The workaround solution to this is to run

touch /var/cpanel/users/*

and then check

cat /etc/userplans

to verify the change was made and the full package name has been restored.


I am a g33k, Linux blogger, developer, student and Tech Writer for Liquidweb.com/kb. My passion for all things tech drives my hunt for all the coolz. I often need a vacation after I get back from vacation....

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